 |
| |
| Answers To - About Lunds and Byerly's Online Shopping |
| |
| How far in advance can I place an order for delivery or in-store pickup? |
| An order for delivery or in-store pickup can be placed up to six weeks in advance. To place an order, click here.
|
| Top |
| |
| Can anyone in my home accept delivery of my Lunds and Byerly's online shopping order? |
| Our online shopping service requires that you or a designated recipient is at the delivery destination at the scheduled delivery time to receive your order. If your order includes alcohol, you or your designated recipient must be 21 years of age or older and your scheduled delivery time must occur Monday through Saturday. We can not deliver alcohol on Sundays. Proper identification will be required to accept delivery of alcohol. |
| Top |
| |
| Who is authorized to pick up my online order? |
| Our online shopping service requires that you or a designated recipient picks up your online order during your scheduled pickup time. If your order includes alcohol, you or your designated recipient must be 21 years of age or older and your scheduled pickup time must occur Monday through Saturday. State regulations prohibit the sale of alcohol on Sundays. The alcohol portion of your order will be ready inside the shop at the same scheduled time you select for drive-thru pickup. You can pick up your alcohol order inside the shop before or after receiving the rest of your order outside in the drive-thru pickup lane. Proper identification will be required to accept alcohol.
|
| Top |
| |
| How do I create a "favorite's" list? |
| Once you have ordered an item three times in the past 12 weeks, it is automatically placed in your “My Favorites” list. To view this list, visit the Express Shopping section and click on the “My Favorites” button. You can choose to add selected items from this list or the entire list to your current order to make shopping easier.
You can also manually add items to your favorite’s list by clicking on a product image. On the product description page that opens, look for the shaded box under the “Add to Basket” button.
To make shopping even speedier, you can click on the “Rapid Order” button in Express Shopping to add any or all of the products from your most recent online order into your current basket.
|
| Top |
| |
| How do I view a product's ingredients and nutrition information? |
| Within a listing of products, click on a product name or image. In the product description screen that opens, scroll to the bottom to view a product’s ingredients and nutrition information. |
| Top |
| |
| Can I use a gift card to make online grocery purchases? |
| Gift cards can be applied to your online purchases. You will have the opportunity to apply a gift card to your order total during the checkout process. To redeem a gift card, you will need to enter the 19-digit card number and 4-digit security code located on the back of the card. The value of the gift card will not appear in your order total, but will be deducted from the final cost charged to your credit card on delivery or pickup day. The gift card savings will appear on the printed receipt that accompanies your order. You may only apply one gift card per order. |
| Top |
| |
| Do you have weekly specials? |
| Our special On Sale Today offers begin Thursday of every week and continue through midnight the following Wednesday. The price of an item on our online shopping site is always the same price of that item in our stores, including items on sale.
Note that your order is charged to your credit card on delivery or pickup day.
• If an item is not on sale when you order, but is on sale on delivery day, you pay the sale price.
• If an item is on sale when you order, but is not on sale on delivery day, you pay the regular price.
If you select a day for delivery or pickup that is after next Wednesday, the current sale price shown online may not be valid. If sale prices in your online shopping basket may not be valid on your delivery or pickup day, our service automatically alerts you during online checkout. During checkout, you will be given the option of keeping the sale items in your order and possibly paying regular price for them, or changing your order.
|
| Top |
| |
| Do you accept coupons for online orders? |
| We accept coupons. Please put your coupons in a clearly marked envelope with your order reference number and your first and last name. Give the envelope to your driver or parcel pickup attendant. We will credit your online shopping account. |
| Top |
| |
| If I order for next week, will I get this week's sale prices? |
| Our special On Sale Today offers begin Thursday of every week and continue through midnight the following Wednesday. The price of an item on our online shopping site is always the same price of that item in our stores, including items on sale.
Note that your order is charged to your credit card on delivery or pickup day.
• If an item is not on sale when you order, but is on sale on delivery day, you pay the sale price.
• If an item is on sale when you order, but is not on sale on delivery day, you pay the regular price.
If you select a day for delivery or pickup that is after next Wednesday, the current sale price shown online may not be valid. If sale prices in your online shopping basket may not be valid on your delivery or pickup day, our service automatically alerts you during online checkout. During checkout, you will be given the option of keeping the sale items in your order and possibly paying regular price for them, or changing your order.
|
| Top |
| |
| Can I provide special instructions to the personal shopper filling my order in the store? |
| You can add explanatory notes for your personal shopper to help them select the exact items you want. If you are adding bananas to your basket, for example, you can add a note that says, “I prefer green bananas.” To add notes to items in your basket, click on the “Add An Item Note” button located to the right of any item in your basket. |
| Top |
| |
| How do I change the date and time of delivery or pickup for an order I have already placed? |
| You can change the delivery date or time for an existing active order up to 12 hours before your scheduled delivery or pickup (pending availability). For example, if your order is being delivered between 3 - 5 p.m., changes to the order must be made by 2:59 a.m. the day of your delivery. To change the day and time of delivery or pickup, visit My Account and click “Previous/Active Orders.” |
| Top |
| |
| How do I review my order once it has been placed? |
| To view existing active orders and previous orders, visit My Account and click on the “Previous/Active Orders.” |
| Top |
| |
| How do I save an order that I have not completed? |
| Once you have registered for an online shopping account, items placed in your basket will automatically remain there until you complete the checkout process or choose to remove the item from your basket. Even if you leave the site or shut down your computer before completing the checkout process, your selected items will still be in your basket when you log on again.
If you have placed items into a basket but haven’t logged in, items in your basket will not be automatically saved if you leave the site.
|
| Top |
| |
| How do I add items to an existing order? |
| You can add items to an existing active order up to 12 hours before your scheduled delivery or pickup time. For example, if your order is being delivered between 3 - 5 p.m., changes to the order must be made by 2:59 a.m. the day of your delivery. To make changes to an existing active order, click here.
|
| Top |
| |
| How do I cancel an order that I have already placed? |
| To cancel an order that you have already placed, visit My Account and click on “Previous/Active Orders” or call our Online Shopping Customer Service Center at 952-548-1400. Existing active orders can be cancelled up to 12 hours before your scheduled delivery or pickup time. For example, if your order is being delivered between 3 - 5 p.m., changes to the order must be made by 2:59 a.m. the day of your delivery.
|
| Top |
| |
| What if I need to return a product I received in my order? |
| Contact customer service via e-mail or by calling 952-548-1400. In many cases, we can offer a credit for your next online order or refund the product’s purchase price to your credit card. |
| Top |
| |
| What if I receive the wrong product with my order? |
| Contact customer service via e-mail or by calling 952-548-1400. In many cases, we can offer a credit for your next online order or refund the product’s purchase price to your credit card. |
| Top |
| |
| How do I reach a customer service representative, and what are the hours? |
You can contact a customer service representative via e-mail or by calling 952-548-1400.
Our Online Shopping Customer Service Center hours are:
Mon. - Sun. 9 a.m. - 9 p.m. |
| Top |
| |
| How is the tax for my order determined? |
| Orders placed online are taxed exactly the same as if you were shopping in our supermarket where your order is being filled. Local and state taxes apply to the appropriate items at the rate assigned for that supermarket’s location.
|
| Top |
| |
 |
|
| |
| Answers To - Billing |
| |
| What if the amount charged to my credit card is wrong? |
| Contact us via e-mail or by calling 952-548-1400 and we’ll assist you with any billing issues. Please remember that your order total shown online is an estimate and often varies from the amount charged to your credit card on delivery or pickup day. |
| Top |
| |
| What if I would like to change my account information? |
|
To make changes to your account information, including your delivery address, phone number, e-mail address or preferred credit card, visit My Account. |
| Top |
| |
| How can I update my credit card information? |
| To update your credit card information, visit My Account and click on “Credit Cards.” |
| Top |
| |
| What are your service fees for delivery and pickup? |
| The delivery fee for all orders, regardless of size, is $6.95. If you choose to pickup your order at the supermarket you selected, the pickup fee is $4.95. |
| Top |
| |
|
|
| |
| Answers To - Deliveries |
| |
| What are your delivery hours? |
| Deliveries occur seven days a week throughout the Twin Cities metro area. However, the location of your destination address determines which days and times deliveries are available for your area.
Use of a different delivery destination often results in a different set of available delivery dates and times. To view delivery times available for a specific destination zip code, click here.
If you need same-day delivery service and your preferred delivery time is not available, click here to see if store pickup times are available. For same-day delivery, orders must be placed at least 4 hours before your desired delivery or pickup time, assuming a delivery time is still available. |
| Top |
| |
| Do you offer same-day delivery or pickup service? |
| New orders may be placed on the same day as your delivery or pickup day if times are available. New orders must be placed at least 4 hours before the selected delivery or pickup time. For example, if your order is being delivered between 3 - 5 p.m., changes to the order must be made by 10:59 a.m. the day of your delivery.
|
| Top |
| |
| How do I change the date or time of delivery for an order I have already placed? |
| You can change the delivery date or time for an existing active order up to 12 hours before your scheduled delivery or pickup, assuming a delivery time is still available. For example, if your order is being delivered between 3 - 5 p.m., changes to the order must be made by 2:59 a.m. the day of your delivery. To change the day and time of delivery or pickup, visit My Account and click “Previous/Active Orders.”
|
| Top |
| |
| What if I will not be home for a delivery? |
| Our online shopping service requires that you or a designated recipient is at the delivery destination at the scheduled delivery time to receive your order. You can change the delivery date or time for an existing active order up to 12 hours before your scheduled delivery or pickup time, assuming a delivery time is available. To change the date and time of delivery or pickup, visit My Account and click “Previous/Active Orders.”
Please note that if no one is at your home at the scheduled delivery time it may sometimes be necessary to charge a restocking or redelivery fee to your credit card. We will contact you if this occurs. |
| Top |
| |
| What if I don't show up for a scheduled store pickup? |
| If you do not show up for a scheduled store pickup you may be charged a restocking fee. We will contact you if this occurs. You can change the pickup date or time for an existing active order up to 12 hours before your scheduled delivery or pickup time, assuming a delivery time is available. To change the date and time of delivery or pickup, visit My Account and click “Previous/Active Orders.” |
| Top |
| |
| What are your service fees for delivery or pickup? |
| The delivery fee for all orders, regardless of size, is $6.95. If you chose to pickup your order at a store, the pickup fee is $4.95. |
| Top |
| |
| Should I tip my delivery person? |
| Our professional delivery staff is trained to not accept tips. If you think your delivery person deserves special recognition, contact us via e-mail or by calling 952-548-1400 and we’ll share your comments with the appropriate people. |
| Top |
| |
| How do I update my delivery address and directions? |
| Visit My Account and click on ‘Delivery Addresses’ to update your existing address, add additional addresses to your profile or update special delivery instructions. |
| Top |
| |
| What if the delivery person does not arrive during the scheduled delivery time? |
| Contact customer service via e-mail or by calling 952-548-1400. |
| Top |
| |
|
|
| |
| Answers To - Other Commonly Asked Questions |
| |
| An item is marked “Buy one, get one free.” What quantity do I select to get the savings? |
| When an item is marked “Buy one, get one free,” in most instances you should select a quantity of at least two of that item in order to receive the second one free.
For example, if a variety of boxed cereal is marked “Buy one, get one free,” select a quantity of two for that variety of cereal in your online shopping basket. You will receive two boxes of cereal in your order. The cost of one box will be charged to your credit card and the second box will be included free with your order. If you select a quantity of four, you will receive four boxes and pay for only two boxes and so forth for all even-numbered quantities selected.
The estimated order total shown online will NOT show the savings associated with the free second item(s). The receipt received with your order will show the savings and the correct amount will be charged to your credit card on delivery/pickup day. |
| Top |
| |
| Where is my order prepared? |
| Orders are prepared at several of our supermarkets throughout the Twin Cities metro area. A team of personal shoppers fulfills your order according to your specific instructions.
For deliveries, the store where your order is filled is determined by the destination zip code you entered with your order. Orders for store pickup are filled at the location you selected when you placed your order.
|
| Top |
| |
| Are organic and natural products available through Lunds and Byerly's online shopping? |
| Similar to our supermarkets, we offer a continuously expanding variety of organic and natural fruit, vegetables, dairy, meat, poultry and grocery items. Our organic fruit and vegetables are USDA-certified, meaning you can be assured that they meet the same strict standards required of organic farmers, growers and processors. |
| Top |
| |
| What is your substitution policy? |
| If an item in your basket is not available at the store where your order is being filled on delivery or pickup day, we will substitute that item with the same item in a different size. If the item is not available in another size, we will substitute the item with a comparable brand in the same size you requested. You will be charged the price of the substitute item.
If you do not want our personal shoppers to select a substitute item, you can check the “Do Not Substitute” box associated with that item in the list shown in your shopping basket. Or you can click “Add an item note” in the product listings as you shop and then check “Do not substitute this item”.
A general substitution policy for your entire order may be set during the checkout process. If you choose to allow substitutions for an entire order, you may still mark individual items as “Do Not Substitute” in your basket. |
| Top |
| |
| How do I update my e-mail address or password? |
| To update your e-mail address, visit My Account and click on “E-mail Address/Password.” |
| Top |
| |
|
|
| |
| Answers To - Troubleshooting |
| |
| What if I am having difficulty logging on to your site? |
| Contact our Online Shopping Customer Service Center via e-mail or by calling 952-548-1400. |
| Top |
| |
| What if I forgot my password? |
| If you have forgotten your password, click on My Account. When you are prompted to enter your e-mail address and password, click “I’ve forgotten my password.” Enter your registered e-mail address and click the “Request” button.
A new password will be sent to you via e-mail. After you have received your new password, visit My Account and click on “E-mail Addresses/Password” to personalize your password.
As a security precaution, your registered credit card information will be deleted from your account when a new password is requested. You will be prompted to re-enter your payment information for your next online order. |
| Top |
| |
| What are the minimum system requirements to use Lunds and Byerly's online shopping service? |
| Windows: Internet Explorer 5.01 Service Pack 2 (IE 6.0 recommended) America Online 7.0 (AOL 9.0 recommended) Netscape 6.2 (Netscape 7.2 recommended) Mozilla 1.x. FireFox 1.0+ ( FireFox 1.5+ Recommended) Macintosh: Internet Explorer 5.x AOL 5.0 (AOL for Mac OSX recommended) Netscape 6.2 Mozilla 1.x Safari 1.0.1 FireFox 1.0+ ( FireFox 1.5+ Recommended) |
| Top |
| |
|